A - Z Services

ACTIVITIES
Information on animation, entertainment programs and activities in the resort are available at the Reception and with our Arena Activities team - "A2".

BANK/POST OFFICE
Please contact the Reception.

BABY COT
If you require a cot for your baby, please contact the Reception.

CLEANING
Weekly apartment cleaning service is included in the price. Additional cleaning is possible at extra charge. Please contact the Reception.

CREDIT CARDS
The following credit cards are accepted: Eurocard /MasterCard, Diners, Visa, American Express.

CHECK - OUT TIME
Requested by 10 a.m . If you require later check-out time, please contact the Reception.

DAMAGES AND FAULTY EQUIPMENT
In spite of constant supervision, it is possible that something in your apartment does not function properly. Please contact the Reception.

DOCOTR
If you need a doctor (general practitioner, dentist, etc.), please contact the Reception.

DO NOT DISTURB
The DO NOT DISTURB sign left on the entrance door will be completely respected.

ELECTRICAL POWER AND CONNECTION
The apartment is equipped with 220 Volt sockets. A special 110 or 220 Volt socket for shavers is located in the bathroom. Because of safety measures, guests are not allowed to use other electrical appliances in the apartment.

ENTERTAINMENT
Information on program of events is displayed on the notice board at the Reception.

EXCURSIONS
To be sure don’t buy the tickets for excursions from an unauthorized salesman. Please contact the Reception for more information.

FIRE SAFETY
Please study carefully the Fire Notice displayed in your apartment. In case of fire or other emergencies, notify the Reception immediately.

HOUSEKEEPING 
Wishing to make your stay as pleasant as possible, our Housekeeping will be happy to assist if you require additional pillows, blankets, etc.

LOST AND FOUND
Please contact the Reception.

MEDICINE
First-aid kit is at the Reception.

MESSAGES/MAIL
Your messages/mail are received by the Reception. Please contact the Reception for special instructions about messages and mail.

PETS
Pets are allowed at extra charge. Please keep them on leash when outside the apartment.

PUBLIC TRANSPORTATION
Please contact the Reception.

RECEPTION
The Reception is located at the entrance to the resort. For all necessary information, Reception staff is at your disposal 24 hours per day.

RENT A CAR, AIRPLANE TICKETS
The Reception staff will be happy to assist you in organizing your travel.

RESTAURANT SUNSET
Working hours: Breakfast 08:00 - 10:00

RESTAURANT SPLENDID
Working hours: 10:00 - 22:00

RESERVATIONS
If you would like to be our guest again, we will be pleased to make a reservation for your next visit.

SAFETY BOX/JEWELLERY/VALUABLES
Safety box is in your apartment with the instructions. Reception staff will be happy to give you all necessary information on its usage. The resort will not be held responsible for money, jewellery and other valuables left in the apartment.

SAFETY
We advise you to lock the doors of your apartment and terrace/balcony when you are not in the apartment. Also, do not leave your personal belongings on the terrace.

SPORT
Sports centre is located near the resort. It offers tennis, table tennis etc. Reservation of tennis courts is required.

SWIMMING POOL/BEACH
Swimming Pool - Working hours: 10:00 - 20:00. Please do not use apartment towels, blankets and bed linen at the swimming pool or beach.

TAXI
Please contact the Reception.

TV PROGRAM
Programs are already set and displayed on the TV Program card.

WAKE-UP CALL
Please contact the Reception.

WI-FI INTERNET
Free WIFI in areas of reception and swimming pool.