Dear Guest,
It is our great pleasure to welcome you at the Park Plaza Arena Pula. Our main goal is to provide our guests with the highest level of professional service and various offers at any time. Thanks to our dedicated team of professionals, we are succeeding to continuously fulfill the expectations of our guests as well as in creating a warm and cozy atmosphere in the hotel. | highly recommend the facilities of Park Plaza Arena Pula hotel, where in a beautiful ambience of terrace, bar and restaurant, combined with high-quality service, you can fully enjoy yourself and spend peaceful and quiet moments overlooking the sea. Whether you are on vacation, participating in a congress held only a few meters from the seashore, we shall make sure your stay with us is a relaxed and an unforgettable experience. On the following pages, you can find the information on our services and numerous facilities offered in the hotel. Should you require any additional services, do not hesitate to contact anyone from our staff and we shall make sure all your wishes are fulfilled. On my own and on behalf of the whole team, I wish you a pleasant stay at the hotel Park Plaza Arena Pula and I am also looking forward to meeting and welcoming you and your family again and again.
Kindest regards,
Jasna Buić
General Manager
INTERNET
Wireless internet is available in the whole park plaza arena pula hotel. Connect to park plaza arena wi-fi. No password required.
BUSINESS CENTER
The business centre is situated on the ground floor next to the reception with possibility of using
internet and printer. For detailed information, please contact the reception.
TELEPHONE
To reach the operator, please to reach another guest room, please dial 2(0) + room number (e.g. to call room 03 dial 2003, for room 301 dial 2301)
To reach an outside phone line, please 0 calling costs will be automatically noted on your account.
Telephone charges:
For more information please dial
HOTEL PHONE NUMBERS
IN HOUSE NUMBERS:
AREA CODES OF MAJOR CROATIAN CITIES:
INTERNATIONAL COUNTRY CODES:
TV PROGRAMS
1. INFO TV
2. HTV1
3. HTV2
4. HRT3
5. HRT4
6. RTL
7. RTL2
8. NOVA TV
9. DOMA TV
10. SPORTSKA TELEVIZIJA
11. CMC
12. RTL KOCKICA
13. AL JAZERA BALKAN
14. RTS SVET
15. BBC WORLD
16. SKY NEWS
17. CNN
18. AL JAZERA ENFLISH
19. M1
20. M2
21. DUNA
22. FASHION
23. SLO1
24. SLO2
25. RAI1
26. RAI2
27. RAI3
28. RETTE4
29. CANALE5
30. ITALIA1
31. RAI NEWS
32. RAI SPORT
33. EUROSPORT
34. DAS ERSTE
35. ZDF
36. ZDF INFO
37. ZDF NEO
38. MTV
39. RTL2
40. PRO7
41. SAT1
42. VOX
43. KABEL EINS
44. N24docu
45. COMEDY CENTRAL
46. DMAX
47. DELUXE MUSIC
48. NICK/MTV+
49. SUPER RTL
50. TV RUSSIA
51. RTR
52. ROSSIYA 24
53. NTV MIR
54. TV POLONIA
55. POLONIA 1
56. TELE 5
57. TV5 MONDE FBS
58. ARTE
59. M6 SUISSE
60. 6 TER
61. W9 SUISSE
62. TVE
63. BVN
64. 24H
65. CT24
66. RTL TELEVISION
67. KIKA
68. OCTV 4E
69. CGTN DOKENENTARY
70. 3SAT
200. INFO TV
RADIO
HR 1
HR 2
HR 3
OTVORENI
HRT – R PULA
R MIR
R MARIJA
RADIO SI
SLO – RA1
SLO – RA2
SLO – RA3
RNW – 1
ABN
HEIMATKLANG
RNW – 2
ROCK NATION
RADIO OM UNICA
RADIO 2 MONO
RADIO 3 MONO
RADI RADIO
D KULTUR
DLF
AIR CONDITIONING
There is a thermostat in each guest room activated by the insertion of your room key card in the unit near the entrance door, and deactivated by taking the key card out. Opening of balcony doors automatically switches off the air conditioning.
CHECK OUT TIME
Regular check-out time is until 10:00 a.m. if you wish to prolong your stay, please contact the front desk
COMPLAINTS AND COMMENTS BOOK
We inform our guests that complaints regarding the quality of our services can be submitted in writing to:
ELECTRIAL ADAPTOR
Local voltage is 220v. Special 110v socket for shaver is in the bathroom. Safety rules do not allow use of any other electric devices in hotel room. If you
need an adaptor, or any other information, please contact the front desk e-mails, faxes and telegrams please contact the front desk for more information flowers please contact front desk
INFORMATION
For all information, sightseeing, booking concerts and other events and information about hotel facilities, please contact the reception
LOST & FOUND
Please contact housekeeping department.
MINI BAR
You can complete items from “butler corner” at any moment, located in the reception area. For additional information, contact the reception or room service department.
ROOM LIGHT
To activate the light in your room, please insert your room key card into the unit near the entrance door. Before exiting your room, take out your card and the light will automatically turn off.
TRAVEL INFO
For all travel information and reservations, car rentals or booking your transfer to the airport, please contact the guest relations department.
LUGGAGE
For assistance with your luggage, please contact the front desk 500.
VALUABLES
Please deposit all valuables and money in your safety box located in your room closet. Safety boxes can be opened only with your password. The hotel will not be responsible for any items left in the room. Instructions on how to use it are located on the safe door.
LAUNDRY SERVICE
Laundry service is available daily from 8:00 a.m. until 7:00 p.m. you can find the order form in your closet.
If your laundry is received until 09:00 a.m., it will be returned the same dm.
IRONING
Ironing service is available daily from 8:00 a.m. until 7:00 p.m. if your clothes are received until 12.00 am, it will be returned the same day. If you would like to use the self service iron, please contact the housekeeping.
ADDITIONAL HOUSEKEEPING SERVICES
For any additional housekeeping services, please dial.
LOBBY BAR
Hotel’s main bar is a perfect place to relax or get together while enjoying in a rich variety of drinks and light meals. Lobby bar is open daily from 07:00 to 24:00.
RESTAURANT ARENA
Delight your senses by rich flavours in our beautiful restaurant in which we offer daily buffet breakfast and dinner.
Working hours:
07:00 – 10:30 for breakfast
19:00 – 21:00 for dinner
12:00 – 18:00 A-la-Carte restaurant
ICE
If you need ice cubes, please contact our lobby bar staff.
PAYMENT OF SERVICES
In order to enjoy our diverse offer promptly and easily, we wish to inform you that all services at all points of sale can be charged to your room. This service is enabled with your hotel card received upon your arrival/check-in. Therefore, have in mind to carry the card with you.
LUNCH BOX
If you need a lunch box instead of breakfast or dinner, please cancel the meal and order lunch box at the front desk by 9 p.m. the previous day. You can take over your ordered lunch box at the front desk as well.
BANQUETS AND COCKTAIL PARTIES
For all inquiries about banquets, meetings & congresses and similar, please contact our food & beverage team.
SAUNAS
Relax your body and soul in one of our saunas. Choose between Finnish and Turkish and baths to fully enjoy moments of peace and relaxation, please contact wellness & spa staff 15 minutes before using the sauna.
GYM AND FITNESS
In our fitness studio you can use exercise using the latest fitness equipment. Wellness staff will gladly assist you in choosing type of exercise machines for you.
SPORTS CENTER
Sports centre is located in the Park Plaza Verudela Resort. For information please contact the guest relations department.
BABYSITTING
We offer babysitting services upon request. For detailed information please contact the reception. 24 hours preliminary reservation is required.
KIDS CLUB
Kids playground is located near the swimming pool. During summer months it is open daily from 10 am until noon and from 3 pm until 6 pm.
RECYCLING PROGRAMME
To help protect our environment, we invite you to sort out the waste as follows:
For the benefit of all our guests, you are kindly requested to observe the following:
The park plaza arena pula hotel has been renovated in accordance with high standards of safety and equipped with modern devices for prevention, detection and extinguishing fire. Fire extinguishers are regularly controlled. Please be careful in order to prevent fire. Familiarise yourself with the routes and exits in case of evacuation. The evacuation plan is placed on the inside of your room’s entrance door. With responsible behaviour you are contributing to your own safety as well as the safety of other guests and staff.
IN CASE OF FIRE AND SMOKE IN THE ROOM:
Call the operator (dial 9). State your room number and describe exactly what is going on. If the room is filled with smoke, cover your mouth, nose and eyes with a damp handkerchief or towel. Leave the room and close the door behind you. Follow the green signs in the hallways. Do not use elevators because they are out of use in cases of emergency. Use the stairs as marked on the evacuation plan.
FIRE ALARM
if the doors are not hot, open them with caution. Leave the room and head for the nearest evacuation exit.
Bring your room key with you, so you can return to your room should your evacuation route be intersected. If the hallway is filled with smoke, cover your mouth, nose and eyes with a wet wipe or
towel. During the escape on smokey hallways bend down on your knees because the smoke is thinner on the ground. Follow the clearly marked green signs
in hallways. Do not use elevators because they are out of use in cases of emergency. Use the stairs as marked on the evacuation plan. Remaining in your room if the doors are hot, do not
open them. Put damp towels, bed linen or clothes around doors and vents so that the smoke and toxic gasses would not enter the room. Call the operator (dial 2500) and tell them where you are. Stay next to the window so that you would be seen from the outside. Wait for the fire brigade.
PREVENTING THE FIRE
Do not smoke in the room. Do not empty your ashtray in the dust bin. Do not leave electrical appliances switched on, candles lit or similar unattended.