Dear Guest,
It is our great pleasure to welcome you at the Park Plaza Belvedere. Our main goal is to provide our guests with the highest level of professional service and various offers at any time. Thanks to our dedicated team of professionals, we are succeeding to continuously fulfil the expectations of our guests as well as in creating a warm and cozy atmosphere in the hotel. I highly recommend the facilities of Park Plaza Belvedere hotel, where in a beautiful ambience of terraces, bars and restaurants, combined with high-quality service, you can fully enjoy yourself and spend pleasant moments overlooking the Medulin archipelago. Whether you are on vacation, participating in a congress held only a few meters from the seashore, we shall make sure your stay with us
is a relaxed and an unforgettable experience. On the following pages, you can find the information on our services and numerous facilities offered in the hotel. Should you require any additional services, do not hesitate to contact anyone from our staff and we shall make sure all your wishes are fulfilled. On my own and on behalf of the whole team, I wish you a pleasant stay at the hotel Park Plaza Belvedere and I am also looking forward to meeting and welcoming you and your family again and again.
Kindest regards,
Frano Perković
General Manager
INTERNET
Wireless internet is available in the whole Park Plaza Belvedere hotel. In order to use hotel’s
wireless internet, please contact the reception: 502 business center the business centre is located at the mezzanine
level with the possibility of using internet and printer. For more information, please contact reception desk: 502
TELEPHONE
TELEPHONE CHARGES:
HOTEL PHONE NUMBERS
IN HOUSE NUMBERS:
AREA CODES OF MAJOR CROATIAN CITIES:
INTERNATIONAL COUNTRY CODES:
AIR CONDITIONING
There is a thermostat in each guest room activated by the insertion of your room key card in the unit near the entrance door, and disactivated by taking the key card out. Opening of balcony doors automatically switches off the air conditioning.
CHECK OUT TIME
Regular check-out time is until 10:00 am. If you wish to prolong your stay, please contact the front desk: 502
COMPLAINTS AND COMMENTS BOOK
We inform our guests that complaints regarding the quality of our services can be submitted in writing to:
ELECTRICAL ADAPTOR
Local voltage is 220v. Special 11 0v socket for shaver is in the bathroom. Safety rules do not allow use of any other electric devices in hotel room. If you need an adaptor, or any other information, please contact the front desk: 502
E-MAILS, FAXES AND TELEGRAMS
Please contact the front desk for more information: 502
FLOWERS
Please contact front desk: 502
INFORMATION
For all information, sightseeing, booking concerts and other events and information about hotel facilities, please contactthe reception: 502
LOST & FOUND
Please contact housekeeping department: 502
LUGGAGE
For assistance with your luggage, please contact the front desk: 502
MINI BAR
Drinks and snacks from mini bar are available on request. Please call room service 523.
NEWSPAPER
A souvenir shop with daily newspaper is situated at the hotel lobby. For all other information, room light please contact the front desk: 502
ROOM LIGHT
To activate the light in your room, please insert your room key card into the unit near the entrance door. Before exiting your room, take out your card and the light will automatically turn off.
TRAVEL INFO
For all travel information and reservations, car rentals or booking your transfer to the airport, please contactthe guest relations department: 502
VALUABLES
Please deposit all valuables and money in your safety box located in your room closet. Safety boxes can be opened only with your password. The hotel will not be responsible for any items left in the room.
LAUNDRY SERVICE
Laundry service is available daily from 8:00 a.m. until 7:00 p.m. you can find the order form in your closet. If your laundry is received until 09:00 a.m., it will be returned the same day.
IRONING
Ironing service is available daily from 8:00 a.m. until 7:00 p.m.: if your clothes are received until 02.00 pm, it will be returned the same day. If you would like to use the self service iron, please contact the housekeeping on: 513. For congress guests we offer ironing service within 2 hours. With 50% extra charge.
ADDITIONAL HOUSEKEEPING SERVICES
For any additional housekeeping services, please dial 502.
LOBBY BAR
Hotel’s main bar is a perfect place to relax or get together while enjoying in a rich variety of drinks and light meals. Lobby bar is open daily from 7 am. To 10 p.m. phone: 523
RESTAURANT BELVEDERE
Delight your senses by rich flavours in our beautiful restaurant with the most breath taking view on Medulin archipelago in which we offer daily buffet breakfast and dinner.
Serving time:
POOL BAR & BISTRO LUNGOMARE
For complete enjoyment beside the outdoor pool or on the beach, we recommend to try smoothie or some other refreshing surprise from our vast
offer. Bistro Lungomare offers a wide range of the Istrian and Mediterranean cuisine. Phone: 518
ICE
If you need ice cubes, please contact our lobby bar staff. Phone 523
PAYMENT OF SERVICES
In order to enjoy our diverse offer promptly and easily, we wish to inform you that all services at all points of sale can be charged to your room. This service is enabled with your hotel card received upon your arrival/check-in. Therefore, have in mind to carry the card with you.
LUNCH BOX
If you need a lunch box instead of breakfast or dinner, please cancel the meal and order lunch box at the front desk by 8 p.m. the previous day. You can take over your ordered lunch box at the front desk as well. Phone: 502
Our team of highly educated therapists and beauticians await you on the ground floor of the hotel at our Senseas belvedere present an array of spa treatments and offerings. Individual
client approach and face and body care are just a few steps away. Enjoy our spa during your stay at the hotel.
Health and beauty top quality services include special facial treatments according to your skin type, mud wraps, body treatments, various types
of massages based on aromatherapy, hot stone massage, manicure, pedicure, waxing and special treatments for couples. All our services are created with the professional assistance of our carefully chosen partner for cosmetics – Senseas.
Working hours:
08.00 a.m. – 09.00 p.m.
For information and reservations please call 530
Hairdresser
Hairdresser is located in the Senseas Belvedere. For information and reservations please call 548.
For the benefit of all our guests, you are kindly requested to observe the following:
BABYSITTING
We offer babysitting services upon request. For detailed information please contact the reception. 24 hours preliminary reservation is required. Phone: 502
KIDS CLUB
Kids playground is located below the swimming pool, only 50 m away from the hotel. During summer months it is open daily from 10 a.m. until noon and from 3 p.m. until 6. p.m.
RECYCLING PROGRAMME
To help protect our environment, we invite you to sort out the waste as follows:
INDOOR SWIMMING POOL
Relax in a pleasant ambience of our indoor pool area with the view on the mediterranean garden. Swimming pool is open daily from 8 am. To 9 p.m.
SAUNAS
Relax your body and soul in one of our saunas. Choose between Finnish and Turkish baths to fully enjoy moments of peace and relaxation. Please contact wellness & spa staff for reservation of the
spa zone. Phone: 530
GYM AND FITNESS
By elevator, you can come to our fitness area and exercise using the latest fitness equipment. Wellness & spa staff will gladly assist you in choosing type of exercise machines for you. Phone: 530
SPORTS CENTER
Hotel sport centre includes tennis, beach volley, mini golf, football and bicycle rental. For more information, please contact hotel reception. 502
The Park Plaza Belvedere hotel has been renovated in accordance with high standards of safety and equipped with modern devices for prevention, detection and extinguishing fire. Fire extinguishers are regularly controlled. Please be careful in order to prevent fire. Familiarise yourself with the routes and exits in case of evacuation. The evacuation plan is placed on the inside of your room’s entrance door. With responsible behaviour you are contributing to your own safety as well as the safety of other guests and staff.
IN CASE OF FIRE AND SMOKE IN THE ROOM:
Call the operator (dial 502). State your room number and describe exactly what is going on. If the room is filled with smoke, cover your mouth, nose and eyes with a damp handkerchief or towel. Leave the room and close the door behind you. Follow the green signs in the hallways. Do not use elevators because they are out of use in cases of emergency. Use the stairs as marked on the evacuation plan.
FIRE ALARM
If the doors are not hot, open them with caution. Leave the room and head for the nearest evacuation Exit. Bring your room key with you, so you can return to your room should your evacuation route be intersected. If the hallway is filled with smoke, cover your mouth, nose and eyes with a damp handkerchief or towel. During the escape on smoke hallways bend down on your knees
because the smoke is thinner on the ground. Follow the clearly marked green signs in hallways. Do not use elevators because they are out of use in cases of emergency. Use the stairs as marked on the evacuation plan.
REMAINING IN YOUR ROOM
If the doors are hot, do not open them. Put damp towels, bed linen or clothes around doors and vents so that the smoke and toxic gasses would not enter the room. Call the operator (dial 502) and tell them where you are. Stay next to the window so that you would be seen from the outside. Wait for the fire brigade.
PREVENTING THE FIRE
Do not smoke in the room. Do not empty your ashtray in the dust bin. Do not leave electrical appliances switched on, candles lit or similar unattended.